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Privacy Policy

How we collect, use, and protect your data.

Last updated: May 28, 2026

This Privacy Policy describes how Dune Empire ("we", "us", or "our") collects, uses, and handles information when you use our website and Shopify application (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect the following categories of information:

  • Account information: Name, email address, business name, and login credentials when you register as a reseller.
  • Store information (Shopify merchants): Shop name, domain, email, currency, timezone, and plan details provided via the Shopify API.
  • Order data: Order IDs, line items, quantities, prices, fulfillment status, and shipping details necessary to operate the platform.
  • Product data: Product titles, variants, SKUs, inventory levels, and images used for catalog and synchronization features.
  • Payment & wallet activity: Transaction history, wallet balances, and payment records related to your reseller account.
  • Usage data: Pages visited, actions taken in the platform, browser type, IP address, and timestamps — collected automatically for security and analytics.
Note: We do not collect or store your end-customers' full payment card details. Payment processing is handled by third-party payment providers.

2. How We Use Your Information

  • To create and manage your reseller or merchant account.
  • To process orders, manage inventory, and fulfil shipments on your behalf.
  • To sync product and order data with your connected Shopify store.
  • To calculate shipping costs, manage COD collections, and credit your wallet.
  • To send transactional notifications (order updates, wallet credits, etc.).
  • To diagnose technical issues and improve platform performance.
  • To comply with applicable legal and regulatory requirements.

We do not sell, rent, or share your data with third parties for marketing or advertising purposes.

3. Data Storage and Security

Your data is stored in secured databases protected by encrypted connections (HTTPS/TLS), access controls, and regular security reviews. Shopify API access tokens are stored in encrypted form. Only authorised personnel have access to production data.

While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

4. Shopify Integration

Our Shopify app accesses your store data — including orders, products, and shop details — through the official Shopify API. This access is granted by you when you install the app and is used solely to provide the features of the Service. By using Shopify, you are also subject to Shopify's Privacy Policy.

5. Third-Party Services

We work with the following categories of third-party services to operate the platform:

  • Shipping couriers (e.g., Aramex, SMSA, DHL) — receive shipment details necessary to create and track waybills.
  • Payment processors — handle payment transactions securely; we do not store full card numbers.
  • Hosting & infrastructure providers — store data in secure, access-controlled environments.

Each third party is bound by their own privacy and security obligations. We share only the minimum data required for them to perform their service.

6. Data Retention

We retain your account and order data for as long as your account is active, or as required by applicable law. If you close your account or uninstall the Shopify app, we will delete your personal data within 30 days, unless we are required to retain it for legal or compliance purposes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data ("right to be forgotten").
  • Object to or restrict certain processing of your data.
  • Receive a portable copy of your data.

To exercise any of these rights, please contact us at the details below.

8. Cookies

We use essential cookies to maintain your session and keep you logged in. We may also use analytics cookies to understand how the platform is used. You can disable cookies in your browser settings, though this may affect platform functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact us: